Front End Department

Pelatihan Front End memberikan penjelasan kepada para peserta terkait organisasi, peran dan tanggungjawab section Front End di GrandLucky.

Course Information

Estimated Time: 2 jam

Categories:

Target Peserta Pelatihan

  • Section Head
  • Team Leader
  • Management Trainee
  • Buyer dan Merchandising
  • Semua karyawan Operations yang berinteraksi dengan Front End (Kasir dan Pelayanan Pelanggan)

Tujuan Pelatihan

  • Peserta mengerti dan memahami Istilah Front End, Cashier & Customer Service.
  • Peserta mengerti dan mengetahui Fungsi, Peran, Tugas dan Tanggung Jawab Head Cashier, SPV Cashier, Cashier dan Customer Service.
  • Peserta mengetahui Kualifikasi Kasir dan Standar Grooming.
  • Peserta mengetahui Peralatan & Perlengkapan serta formulir yang digunakan oleh Cashier.
  • Peserta mengetahui beberapa proses inti di Cashier terkait Refund, Penjualan Air Galon, Member, Voucher, Komentar & Usulan.

Tautan Pendaftaran

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Silabus Pelatihan

Buku Materi Pelatihan

Flip Book Materi Pelatihan Departemen Front End
Lesson 1 of 1 within section Buku Materi Pelatihan. You must enroll in this course to access course content.
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Mengenal Departemen Receiving di GrandLucky

Mengenal Organisasi, Peran dan Tanggungjawab Front End
Lesson 1 of 4 within section Mengenal Departemen Receiving di GrandLucky. You must enroll in this course to access course content.
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Menangani Keluhan Pelanggan
Lesson 2 of 4 within section Mengenal Departemen Receiving di GrandLucky. You must enroll in this course to access course content.
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Form dan Peralatan di Front End
Lesson 3 of 4 within section Mengenal Departemen Receiving di GrandLucky. You must enroll in this course to access course content.
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Q and A
Lesson 4 of 4 within section Mengenal Departemen Receiving di GrandLucky. You must enroll in this course to access course content.
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Quiz

Quiz
Lesson 1 of 1 within section Quiz. You must enroll in this course to access course content.
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Has Quiz
  • Before starting this course you must complete the required prerequisite course: Receiving Department